My Role
-
Sr.UX Designer
Methods
-
Customer/Agent Journey Map
-
Brainstorming
-
Personas
Duration
-
Scenarios
-
Prototypes
-
Component Library
-
Design Guidelines
June 2021 - Dec 2021
Introduction
Improve the existing History Index UX designs and enhance according to agent usability feedback.
Enhanced UX features to be updated:
-
Import VClassic data and capabilities into Billing and Itinerary
-
Move separate modals to a tabbed experience within the same History Index modal
-
View in Conversation icon for parent/child conversations
-
Filter options for Index
-
Itin History / Skills line items
Process
Enhanced UX features displayed:
-
Larger window display
-
Tabbed browser pattern to minimize creation of new windows.
-
Enable VClassic itinerary info and billing reference.
-
SR History
-
Only shows calls within a conversation
User Flow
Enhanced UX features displayed:
-
Vertical tabs (scales better)
-
Displays multiple conversations between suppliers, agents and customers
Exploration of vertical tabs for multiple conversations.
Legacy design of History (previous design)
Next
Prev